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Frequently Asked Questions
  1. Where can I get the information I need if I am not able to register for MacysNet yet?
Call the Accounts Payable office at 513-782-1401 between 1-4 p.m. EST, Monday-Friday.

  2. What is Auto EXO?
Auto EXO allows you to automatically receive email notification of Expense Offset charges assessed against a shipment of received merchandise.
(Ex: ASN, UCC128, Floor Ready, and Transportation/Freight.) Charges related to U.P.C. catalog, PO and invoicing are NOT included. The AP Forms feature of MacysNet should be used to obtain information on charges excluded from Auto EXO. Please read 3 and 4 below for more information on Auto EXO.
Click here for AP Forms instructions.

  3. What exactly will I receive if I register for Auto EXO?
Each user who registers for this service will receive one email per day for each account in their MacysNet user profile, unless only certain accounts are specified when registering for Auto EXO. Please read next FAQ for Auto EXO registration instructions.

  4. How do I register for Auto EXO?
  1. You must be registered for MacysNet, and have a valid email address in your profile to receive Auto EXO notifications. If you are not registered, click on the Register Now link on the home page to register. If you are already a registered user, log in and click on the Update Your Profile link on the left to verify that your email address is correct.
  2. Once you are registered and have a valid email address in your profile, send an email request to The email must include the following:
    • Specific account numbers for which you wish to receive Auto EXO
    • Your MacysNet User Name
    • Your email address (must match the one in your profile)
  5. How do I change a company address in Macy's, Inc. vendor address file?
The Accounts Payable vendor address file is maintained using the address included on your current invoices. Changes due to mergers, acquisitions, chapter 11 filings or company closings must be communicated from a senior officer of your company via e-mail to, or mailed to Macy's, Inc., Payable Attn: Vendor Masterfile Control Office, P.O. Box 8251, Mason, OH 45040. The following information must be included:
  • Macy's, Inc. subsidiaries that you do business with, or that the change will affect
  • Your company name and Macy's, Inc. account number
  • Old parent company name and new parent company name
  • Old company address and new company address
  • Statement of what is taking place (i.e. merger, etc.) and effective date of change
  Contact Us if your question has not been answered.